![]() Term burnout was first suggested by the psychologist Herbert Freudenberger, in 1974, in an article entitled “Staff Burn-out,” in which he discussed job dissatisfaction in association with emotional stress in the workplace 3.The idea denoted by this term is a state of “burning,” of being “consumed by fire.” In time, this term began to be metaphorically used to allude to emotional exhaustion 4.Īccording to Gil-Monte e Peiró 5,while there is no univocal definition of burnout syndrome, there is some consensus on that, from the sociopsychological perspective, the one formulated by Maslach and Jackson 6 is the most accepted and widely used.According to these authors, burnout is a reaction to chronic emotional tension, characterized by physical and/or psychological exhaustion, a cold and depersonalized attitude in regard to people, and a feeling of inadequacy vis-à-vis the tasks which should be performed.The characteristics of work are the main determinants of the trend of individuals to develop burnout syndrome 7. ![]() Stress is a part of the lives of most people, as consequence of their daily work routine and commitments.It might manifest in many different ways, as e.g., cardiovascular problems, psychiatric or behavioral disorders.Ĭhanges in work processes, concerning both production and organization, led to demands of better quality of services provided, and consequent need for workers to develop new skills.This phenomenon is particularly evident in health services, as work is performed within a context characterized by suffering, and thus professionals are required to develop additional interpersonal competencies 1.Īn understanding and discussion of burnout syndrome demand consideration of aspects related with performance, management and organization of work, and the social and environmental context.Work plays a relevant role in this regard, and has high potential to cause physical, social and psychological harm, which might be felt through the experience of occupational stress 2.
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